Hours & Information

How To Reach Us

VCA Animal Specialty Center
Phone: 845-632-3200
Fax: 845-632-3785
1285 U.S. Route 9, Suite 8
Wappingers Falls, NY 12590

 

Business Hours

Mon-Sun: 8:00 AM - 12:00 AM

The Emergency Department is now closed. For Specialty Services, please call for availability and to schedule your pet's appointment.

 

Patients and Visitors

APPOINTMENTS
Kindly schedule all visits to our hospital at your earliest convenience to ensure the most appropriate member of our medical team is available to address all of your questions and concerns. Scheduled visits are particularly important when you wish to speak with one of our Veterinary Specialists and/or discharge your pet from the hospital.

PATIENT ADMISSION
Please bring all of your pet's medications and/or food to the hospital when s/he is admitted. (Please be aware that by bringing your pet's medication(s) at the time of hospitalization, it can help reduce the financial expense of your pet's stay with us.)

HOSPITALIZATION
We are happy to keep some of your pet's personal items (special toy and/or blanket) with him/her during his/her hospitalization. However, please understand that we cannot guarantee you will receive this special item back at the time of your pet's discharge. Please be assured that our hospital will supply your pet with comfortable blankets, beds, and even toys during his/her hospitalization.

Please understand that because of our staff's numerous responsibilities to our patients and the time involved in patient care, time is somewhat limited during the day. To help our medical team provide you with the utmost compassionate care and attention, please consider the following recommendations:

  • Write down your specific question(s) for the doctor prior to your arrival at the hospital
  • Select one (1) family member to discuss medical matters with your pet's doctor, or have all family members present (or on the phone), as the doctors are not typically available to speak with multiple family members at different times.

VISITING HOURS
VCA Animal Specialty Center encourages you to visit with your hospitalized pet during our regular visiting hours. Please call in advance and speak with one of our Client Care Specialists to schedule the appointment for your visit. Visiting hours are: 12:30 PM - 2:30 PM and 6:30 PM - 8 PM. In addition, please understand that a member of our medical team may not be available to speak with you during your visit if you have not previously scheduled a time with one of staff.

Under special circumstances, arrangements may be made for visitation outside regular visiting hours. Please call to consult with our Client Care Specialist who will assist you with these arrangements.

Our doctors will call you with a medical update about your pet at least once daily and, of course, whenever s/he has pertinent or urgent information to relay to you about your pet. You are welcome to call at any time day or night to see how your pet is doing, during these calls a nurse will give you a non-medical update.

PATIENT DISCHARGE
Please be certain your pet's doctor has approved your pet's discharge from the hospital, and you have agreed upon a time BEFORE you arrive to pick up your pet. This will permit us the time to attend to the many details that must be finalized/completed before your pet can be released, including preparation of his/her medications and the discharge instructions. We would like everything to be prepared ahead of time in an effort to minimize your wait.

FOLLOWUP CARE
Many of the pets treated at VCA Animal Specialty Center require ongoing care after their initial visit. In some cases, it may be more convenient for you to have your pet's primary care veterinarian perform these tests rather than return to VCA ASEC. We are happy to collaborate with your pet's primary care veterinarian regarding the continued care of your pet. As part of this collaborative effort and if needed, our team can interpret laboratory test results performed by your pet's primary care veterinarian. Based upon laboratory test results, we can also provide treatment recommendations.

We thank you ahead of time for your patience and understanding while we strive to do our very best to take care of your beloved pet/family member.

The Staff at VCA Animal Specialty Center

 

Patient Forms and Documentation

Please be sure to check with us before your first visit to find out what forms and other information you will need to bring with you.

 

Billing and Insurance

Payment Methods
We accept cash, all major credit cards and personal checks. If financial assistance is needed, we also offer our clients CareCredit® no interest payment plans*. To learn more about CareCredit® or apply now, please visit www.carecredit.com/vetmed.

*Please note that not all financing plans on the CareCredit® website are available. Please verify with the receptionist which current plans are offered.

Pet Insurance
We will also assist you and your pet with your pet insurance needs (such as Veterinary Pet Insurance). Ask us about VPI Pet Insurance today. 

The Mission of VPI is to empower pet owners to work with veterinarians in making optimal healthcare decisions for their pets. Call 1-800-291-3856 or visit www.petinsurance.com/VCA.

Contact Us

845-632-3200

Connect with us

          Connect to our Google Plus page          Connect to our Yelp page

Get to Know Our Team

Highly knowledgeable and skilled veterinarians and well-trained, qualified staff are ready for your pet and you.
Loading... Please wait