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Sarah M.
Client Service Manager
Sarah comes to VCA Colonial with 19 years' experience in veterinary medicine, including nursing care and clinical/interventional cardiology. Her professional passions include the pursuit of excellence in customer service, technical writing, skills mentorship, problem solving, and building a workplace culture that welcomes, energizes, and lifts everyone in the pet healthcare team.

Originally from the Poconos in Pennsylvania, where she spent winters as a ski instructor and summers as an environmental camp counselor, Sarah now lives in Ithaca with her partner (another Sarah!) and two kitties (Sylvan & Pandora). She loves bright colors, live music, fresh air, good books, trivia (especially local history), and cutthroat tabletop gaming.

Sarah has always loved animals, but as a born helper, she says "my true joy is anticipating the needs and struggles of those on my team; I constantly look for ways to improve the work environment to support the success of those around me."

Administration

The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.