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Frequently Asked Questions

What are your office hours?
For appointments, our hours are Monday-Friday, 8:00 AM-8:00 PM, and Saturday, 9:00 AM-5:00 PM, but we do open at 7:30 AM for drop-offs.

What is the earliest/latest I can bring in my pet?
Normal drop-off time is after 8:00 AM, but if you need to drop-off earlier arrangements must be made. We are open until 8:00 PM with our last appointment beginning at 7:30 PM.

Do you have someone there all night to watch the animals?
Yes, we have 24 hour a day, 7 day a week patient care.

What do I do if I need help after hours or on Sunday?
Call or visit the Pet ER. Their phone number is (801) 871-0600 and they are located at 308 W. 7200 S. in Midvale, UT 84047.

Can I drop my pet off in the morning and pick up after work?
Yes, we welcome drop-offs starting at 7:30 AM on weekdays for medical or surgical reasons. Be sure to leave a contact number and have a few minutes to fill out questions about the problem.

What should I feed my puppy or kitten?
We recommend premium foods like Science Diet.

At what age can I bathe my pet?
Healthy pets can be bathed at any age. Smaller, young animals should be completely dried with a towel.

What shampoo do you recommend?
We recommend a hypoallergenic animal shampoo. Please don’t use people shampoo as the pH is wrong and can dry out or irritate your pet’s skin and some ingredients may not be safe for your pet.

Can I feed my dog bones (pork chop bones, steak bones, chicken bones)?
Bones can cause a lot of problems, such as intestine obstruction, bacterial infection or broken teeth, and we don’t recommend them. Used correctly, rawhides, Nylabones or Kongs can entertain your dog and help keep his teeth clean.

How big are your dog runs?
Our dog runs are 3 feet by 6 feet.

Do you walk the animals while in the hospital?
Yes the dogs are walked twice a day at no extra charge.

What do you feed the animals while in the hospital?
We feed Science Diet Sensitive Stomach to help reduce stress related intestinal problems. You are welcome to bring your own food if you wish.

How often do you feed/water/walk the animals?
The boarding animals are fed, watered and walked twice daily.

Can I visit my pet while it is in the hospital?
Yes you may visit. We encourage visits to boarding and hospitalized pets.

Can we bring in his/her own bed and toys?
We discourage bring bedding and toys. We are unable to guarantee their return.

My dog ate poison. What should I do?
Please call or come immediately. If possible bring the box or a label, so appropriate treatment can be started as soon as possible.

What do you do about stinky ears?
Ear odor or discharge can be signs of potentially serious medical problems. Please schedule an exam right away.

What can I do about my dog/cat's bad breath?
Mouth odor is usually a sign of dental disease that requires treatment. We can help you with treatments and demonstrate preventive care. Please make an appointment.

What is hip dysplasia?
Hip dysplasia is a disorder that has many components. Genetics play a major part but environmental factors such as feeding and early exercise can also contribute. It usually results in arthritis, pain, and lameness.

How long do dogs/cats live?
Cats often live into their late teens.

The life span of dogs varies greatly based a lot on breed. Giant breeds have the shortest life span often less than 10 years, large breed (labs, retriever, Sheppard’s) often live into their early teens and small breeds may live into their late teens.

I think my dog has worms, what should I do?
A stool sample is required to diagnose internal parasites. Please make an appointment and we will obtain a stool sample and test it for worms.

What are heartworms?
Heartworms are blood parasites that are transmitted by mosquitoes. The resulting infection can cause serious illness and possibly death. We recommend heartworm medication year around because it also treats internal parasites that pets can be exposed to at any time.

Is there a test for heartworms?
The test is a simple blood test performed right in the hospital.

Are there heartworms in this area?
Yes, we do have a low incidence of heartworms in Utah. Unfortunately, it is much like Russian roulette we never know which mosquito is the infected one. It is lucky that preventing the disease simply requires a monthly pill.

Can I or my children get worms from my dog/cat?
Yes, there are diseases the can be transmitted from companion animals to people. They are called zoonotic diseases. For more information you can call your veterinarian or email www.petsandparasites.org.

Can I get mange from my dog?
Yes, Sarcoptic mange can be transferred from pet to people but a second type, Demodectic mange, cannot. If you think you have been exposed please see your doctor.

Can I get ringworm from my cat?
Yes, if you think you have symptoms or have been exposed please contact your doctor for treatment. We can talk to you about your cat’s treatment.

I am pregnant and I have a cat. What is toxoplasmosis?
Toxoplasmosis is an infectious agent that can be found in cat feces and meat (especially lamb). It can cause serious problems during pregnancy. Pregnant women should avoid all contact with litter boxes, and cat feces, and garden with gloves, especially during the first trimester. Eating undercooked meat holds the greatest risk for women in this area. Please consult your obstetrician in this matter and visit www.cdc.org.

How do I get rid of fleas?
Fleas are not normally seen in the rocky mountain area. The environment does not support them well but occasionally they are brought in by traveling pets. Treatment of both the pet and the environment is best for getting rid of them. Please call or schedule an appointment for treatment information. Most itching pets, in this area have a problem other then fleas.

My dog is scooting on his behind. Does that mean that he has worms?
There are a number of possibilities that cause dogs to scoot. They can be internal or external and be a mild problem or possibly life threatening. If your dog is scooting the best thing for you to do is have a doctor do an exam. Allergies or anal sac problems are a far more frequent cause of scooting or licking, in Utah.

I have seen what looks like rice in my dog's stool. What is it?
It may be that what you saw was larvae from internal parasites, or a maggot from flies after the stool was on the ground. Please bring a stool sample, including the worm if possible, and your pet for an exam.

My dogs are fighting and I can't stop them. What do I, do?
Be careful! When dogs are fighting they don’t take time to determine what or whom they are chomping on. You can spray them with water in an attempt to break up the fight. There is usually a reason for the behavior and we would love to have a behavior consult with you to return the family to peace. Often, simple hierarchy problems are the cause. If your pet’s problems are more complicated, we have the dedication and desire to help you come up with a treatment plan and monitor its results. Time and dedication on your part would be required.

Does the doctor make house calls?
We are pleased to offer home visits and we do them routinely.

How is feline leukemia and other virus's transmitted?
Feline leukemia (FELV) and feline immunodeficiency virus (FIV) are two diseases that can be passed from cat to cat. FELV can be transmitted through cat to cat grooming, food and water bowls and from mom to kittens. FIV requires more contact and is usually transmitted during fights. Both viruses are easily detected with a simple blood test. Vaccines are also available for both diseases. We recommend FELV vaccine for cats that go outdoors. We do not currently recommend the FIV vaccine due to problems testing for the disease once the vaccine is given and the poor efficacy of the vaccine.

My cat has just decided he/she does not want to use the litter box. What can I do?
This can be a very difficult problem to solve but the very best place to start is to rule out any disease that may be present. Urinary tract disease is the most common reason for inappropriate urination. Litter box problems may one of the most common problems with cats that we see. It is important to begin solving the problem as soon as possible. The longer they are out of the litter box the more difficult it is to get them back in. We have many treatments to help you achieve this.

How can I stop my dog from eating its own feces?
This is a fairly common problem with puppies but is also seen in older dogs. Picking up the stool immediately is one of the best ways to break the habit. There is also a food additive called MSG that may help. Please allow us to help you solve this problem.

My cat has ear mites. How frequently must it be treated and for how long?
Ear mites are a fairly common problem in cats but the mites need to be identified prior to treatment to make sure yeast or bacteria are not involved. It is treated with medication applied directly to the ear or to the skin. Usually one treat cures the problem but occasionally two treatments are needed.

My dog has diarrhea, vomiting, stopped eating, etc. What should I do?
These signs indicate a potentially serious problem. Your pet needs to be seen right away!

My dog is scratching. What should I do?
The number of things that cause dogs to itch is too long to list but some of them are contagious to other dog and to people. Allergies, mites, skin infections, food allergies are common. I would suggest an appointment.

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