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Adela
Lead Client Service Representative

Adela is a super friendly animal lover who was born and raised in Maryland. She has a son named Santiago who is following her steps in becoming an animal lover as well. Santiago and Adela love and care for 2 turtles named Lucky and Berry and a couple of fishes. They hope to adopt a dog or kitty fairly soon into their little family. Adela has many years of experience in customer service but only recently decided to pursue her passion for animals as well. At VCA North Rockville she gets the wonderful opportunity to enjoy her job day in and day out which is a privelge she had previously not known in other industries. Animals have always brought her joy and happiness so she hopes to one day be able to provide and do more for those without a voice and help those within her sphere.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.