Hours & Information

How To Reach Us

VCA Northwest Veterinary Specialists
Phone: 503-656-3999
Toll Free: 800-915-9717
Fax: 503-557-8672
16756 S.E. 82nd Drive
Clackamas, OR 97015

 

Business Hours

Mon-Sun: Open 24 hours

Open for emergencies 24 hours. No appointment is needed. For Specialty Services, please call for availability and to schedule your pet's appointment.

 

Patients and Visitors

APPOINTMENTS
Kindly schedule all visits to our hospital at your earliest convenience to ensure the most appropriate member of our medical team is available to address all of your questions and concerns. Scheduled visits are particularly important when you wish to speak with one of our veterinarians and/or discharge your pet from the hospital.

PATIENT ADMISSION
Please bring all of your pet's medications and/or food to the hospital when s/he is admitted. (Please be aware that by bringing your pet's medication(s) at the time of hospitalization, it can help reduce the financial expense of your pet's stay with us.) Please note, however, that we are not allowed to accept any controlled substances from outside our own hospital pharmacy.

HOSPITALIZATION
We are happy to keep some of your pet's personal items (special toy and/or blanket) with him/her during his/her hospitalization. However, please understand that we cannot guarantee you will receive this special item back at the time of your pet's discharge. Please be assured that our hospital will supply your pet with comfortable blankets and bedding during his/her hospitalization.

VISITING HOURS
VCA Northwest Veterinary Specialists encourages you to visit with your hospitalized pet. Please set up a time to visit with your pet's doctor or nurse. Please understand that a member of our medical team may not be available to speak with you during your visit if you have not previously scheduled a time with one of staff. You may call at any time, however, to receive updates about your hospitalized pet. Please note that we do not allow visits between 6AM-7AM and 6PM-7PM.

Our doctors will call you with an update about your pet at least once daily and, of course, whenever s/he has pertinent or urgent information to relay to you about your pet. We encourage you to use our voice mail extensions or email addresses (we will be happy to provide you our direct voice mail extension and/or email address at the time of your visit with us).

PATIENT DISCHARGE
Please be certain your pet's doctor has approved your pet's discharge from the hospital, and you have agreed upon a time BEFORE you arrive to pick up your pet. This will permit us the time to attend to the many details that must be finalized/completed before your pet can be released, including preparation of his/her medications and the discharge instructions. We would like everything to be prepared ahead of time in an effort to minimize your wait.

FOLLOWUP CARE
Many of the pets treated at VCA Northwest Veterinary Specialists require ongoing care after their initial visit. In some cases, it may be more convenient for you to have your pet's primary care veterinarian perform these tests rather than return to NWVS. We are happy to collaborate with your pet's primary care veterinarian regarding the continued care of your pet. As part of this collaborative effort and if needed, our team can interpret laboratory test results performed by your pet's primary care veterinarian. Based upon laboratory test results, we can also provide treatment recommendations.

PRESCRIPTION MEDICATION INFORMATION
Our hospital pharmacy is open from 8AM to 6PM, 7 days a week. To request a prescription refill for your pet’s medication, please call us at (503) 656-3999. Please note all prescription refill request(s) submitted to NWVS will be reviewed and processed within 24 hours of our receipt of your request(s).

Should you wish to refill your pet's prescription medication during your pet's scheduled appointment with our medical team, please advise the doctor and/or his/her nurse at the beginning of your pet's appointment. This will help to reduce your waiting time during your visit.

GENERAL INFORMATION
If a member of our medical team is not immediately available to answer your telephone call, please ask to be directed to the voice mail of your pet's veterinarian with our hospital. Alternatively, if provided, please feel free to email your pet's NWVS doctor directly with your questions or concerns.

Please know our medical team strives to return all non-emergency telephone/voice mail messages within 24 hours of receipt on days when we are on clinical duty in the hospital. Your patience and understanding are extremely appreciated. If you have an urgent question or concern and your doctors is not available, please request to speak with another doctors from that service or one of our emergency doctors.

Please understand that because of our staff's numerous responsibilities to our patients and the time involved in patient care, time is somewhat limited during the day. To help our medical team provide you with the utmost compassionate care and attention, please consider the following recommendations:

  • Write down your specific question(s) for the doctor prior to your arrival at the hospital
  • Select one (1) family member to discuss medical matters with your pet's doctor, or have all family members present (or on the phone), as the doctors are not typically available to speak with multiple family members at different times.

We thank you in advance for your patience and understanding while we strive to provide only the very best care to your beloved pet and family member. Please don’t hesitate to call us if you need assistance of any kind or have questions or concerns. We’re here to help!

The Staff at VCA Northwest Veterinary Specialists

 

Patient Forms and Documentation

Dear Pet Owner,

Following are Specialty Department documents that provide information and instructions pet owners need for their pets' visit with our Specialty Departments. If you have an appointment with one of our Specialists, please be sure to review the pertinent document(s) below for information about your visit. Also appearing below are Pet Owner Educational Resources and information about our hospital's Critical Care Blood Bank Program. If you have any questions or concerns, please don't hesitate to call us at (503) 656-3999. We're here to help. Thank you. We look forward to seeing you and your pet!

The Doctors and Staff at VCA Northwest Veterinary Specialists
 

DIAGNOSTIC IMAGING DEPARTMENT
David Gall, MA, DVM, MS, DACVR
Jennifer Tepavich, DVM, DACVR

• Patient-Client Diagnostic Imaging Instructions and Information
• Patient-Client Ultrasound Appointment Instructions

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INTERNAL MEDICINE DEPARTMENT
Robert Mack, DVM, DACVIM
Cassandra Brown, DVM, DACVIM
Stephanie Wan, DVM, DACVIM

Internal Medicine New Patient Referral Information and Instructions
Feline Hyperthyroidism and Radioactive (I-131) Therapy

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NEUROLOGY DEPARTMENT
Tracy Prouty, DVM, DACVIM/Neurology
Sophie Petersen, PhD, DVM, DACVIM/Neurology
Megan Steele, DVM, DACVIM

• Neurology New Patient Referral Information and Instructions

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OPHTHALMOLOGY DEPARTMENT
Rosalie Atkins, DVM, DACVO
Paul Scherlie, DVM, DACVO
Michelle Taylor, DVM, DACVO

• Ophthalmology Department Patient-Client Appointment Instructions
Cataract Surgery for Dogs

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SURGERY DEPARTMENT
Scott Lozier, DVM, DACVS
Gretchen Kuchenmeister (Sicard), DVM
Steve Petersen, DVM, DACVS, DACVSMR
Kathryn Pitt, DVM

• Patient-Client Instructions - Dr. Steve Peterson
• Patient-Client Instructions - Dr. Scott Lozier
• Patient-Client Instructions - Dr. Gretchen Kuchenmeister

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PET OWNER EDUCATIONAL RESOURCES
Pet Emergency Care Handbook - What to Do When Emergencies Happen
Anesthesia Essentials for Pet Owners - A Quick Reference Guide
Anesthesia Essentials for Pet Owners - An Information Guide Manual
Heat Stress Injury Prevention and Care brochure

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VCA NORTHWEST VETERINARY SPECIALISTS PROGRAMS
VCA Northwest Veterinary Specialists Critical Care Blood Bank Program

 

Billing and Insurance

Payment Methods
We accept cash, all major credit cards and personal checks. If financial assistance is needed, we also offer our clients CareCredit® no interest payment plans*. To learn more about CareCredit® or apply now, please visit www.carecredit.com/vetmed.

*Please note that not all financing plans on the CareCredit® website are available. Please verify with the receptionist which current plans are offered.

Pet Insurance
We will also assist you and your pet with your pet insurance needs (such as Trupanion). Ask us about Trupanion today, or call 855-210-8749 for a new policy, 888-733-2685 for Customer Care or visit trupanion.com/pet-insurance.

Contact Us

503-656-3999

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Highly knowledgeable and skilled veterinarians and well-trained, qualified staff are ready for your pet and you.
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