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VCA Animal Hospitals Introduces Voice Command Pet Care Via Amazon Alexa Skill

December 06, 2018

LOS ANGELES, CA – Dec 5, 2018 - VCA Animal Hospitals announced today that pet owners can now receive their pets' healthcare reminders and book appointments through Amazon Alexa, making VCA the first in the animal hospital industry to introduce voice command to manage pets' healthcare.

Once pet owners enable the VCA Animal Hospitals skill after linking it to their online VCA account, they then can simply open the skill by saying:

"Alexa, open VCA"
"Alexa, ask VCA when my pet is due for vaccines" or
"Alexa, ask VCA to book an appointment for my pet"

According to eMarketer, smart speakers are the fastest growing consumer technology since the smartphone, and a recent study by Adobe forecasts that nearly half of U.S. households will own a smart speaker by the end of 2018. With smart speaker ownership growing and the general public becoming more comfortable using these devices in their everyday lives, the VCA Animal Hospitals skill aims to offer convenient and accessible ways to manage pet healthcare.

"As a leader in the pet healthcare industry, we've made it our mission to provide pet owners with the best possible experience through continued innovation and digital transformation," said Brendan Lynch, VP of Digital Strategy for VCA Animal Hospitals. "For us, that means making every interaction between pet owners and our animal hospitals as convenient and easy as possible."

The VCA Animal Hospitals skill is added to an already impressive digital transformation and pet owner experience effort that has been underway for years. Currently, VCA has more than 3,000 iPads in its animal hospitals which include proprietary mobile apps for checking in pets, two-way text messaging with pet owners, and giving medical staff on-the-go access to their patients' medical records. VCA also launched the myVCA pet owner app earlier this year which offers:

  • Personalized and easy-to-follow pet care advice and tips based on a pet's species and age
  • 24/7 live chat capabilities with an on-call veterinarian to answer immediate pet health and wellness questions
  • Access to healthcare reminders and medical records
  • The ability to book a pet's appointment in less than a minute

"The ultimate goal of introducing these newer tech-forward offerings like the VCA Animal Hospitals skill is to create a more seamless customer experience when it comes to pet healthcare, and to make sure we have healthier pet patients," said Aaron Frazier, VP of Client Experience for VCA Animal Hospitals. "Whether it's at your local VCA Animal Hospital or through Alexa, we want to be part of every pet's healthcare journey while helping pet owners along the way."

The VCA Animal Hospitals skill should not be used if a pet is in a life-threatening or emergency medical situation. In those instances, pet owners should seek immediate medical assistance for their pet. For more information about VCA Animal Hospitals, or to find your nearest location, visit vcahospitals.com.

About VCA Animal Hospitals

VCA Animal Hospitals, part of the VCA family of companies, operates more than 800 companion animal veterinary hospitals in the U.S. and Canada. VCA hospitals are staffed by more than 5,000 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care. With over 525 board-certified specialists who are experts in areas such as oncology, cardiology, emergency & critical care, and surgery, VCA Animal Hospitals provides not only a full range of general practice services to keep pets well, but specialized treatments for when pets are ill. For more information, visit vcahospitals.com or follow on Twitter @vcapethealth and at Facebook at facebook.com/VCAAnimalHospitals/.

About VCA

VCA is a leading provider of pet health care services in the country delivered through more than 850 small animal veterinary hospitals in the U.S. and Canada, a preeminent nationwide clinical laboratory system that services all 50 states and Canada (Antech Diagnostics), the leading animal diagnostic imaging company in the market (Sound), and Camp Bow Wow (CBW), the nation’s Premier Doggy Day and Overnight Camp® franchise, an Inc. 5000 company. 

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