Hours & Information

How To Reach Us

VCA San Francisco Veterinary Specialists
Phone: 415-401-9200
Fax: 415-401-9201
600 Alabama Street
San Francisco, CA 94110


Business Hours

Mon-Sun: Open 24 hours


Patients and Visitors

At VCA San Francisco Veterinary Specialists, we strive to make your pet’s stay as comfortable as possible. Our doctors and support team look forward to working with you to ensure that your pet receives the best possible care.

The following information is provided to help you better understand our hospital’s policies and procedures. We welcome any questions or concerns that you might have. Thank you for entrusting us with your pet’s care.

Visiting Your Hospitalized Pet

  • We recognize the important bond between you and your pet, and we welcome you to visit your pet while s/he is in the hospital.

  • Our recommended visiting hours are from 11 a.m. to 3 p.m. and 8 p.m. to 10 p.m., and we ask that you call before your visit to allow time for us to get your pet set up comfortably for your arrival.

  • To ensure quality care to all our hospitalized patients, we ask that you limit your visit to 20 minutes twice a day. If your pet is unable to leave the treatment area due to his/her condition, please be aware that no minors are permitted in the treatment area.

  • In some cases, visits may be reduced based on your pet’s needs. Our patients usually require 6 to 12 hours of reduced stimulation following anesthesia. We generally discourage visitation during that recovery period.

  • Please keep in mind that patient care is our primary concern. Emergencies and other critical patients may occasionally delay your visit, and may necessitate modification of visiting hours.

Personal Belongings
We understand that you want your pet to be as comfortable as possible during his/her hospital stay. We do ask, however, that you do not leave any personal belongings at our hospital. We will provide your pet with comfortable bedding and leads, so we kindly ask that you leave personal bedding, leashes and harnesses at home. This will ensure that none of your belongings accidentally get soiled, damaged or lost.

Telephone Communication

  • Our technicians welcome your phone calls for patient updates at all hours, even in the middle of the night.

  • Doctors are in patient rounds from 8 a.m. to 9 a.m. and from 6 p.m. to 7 p.m. every day. They will call with updates after morning rounds and after doing physical exams on all their patients.

  • If you have specific questions or concerns for your pet’s doctor during the day, we will relay your message to the doctor to return your call as soon as possible.

  • Clear and open communication between you and our team is very important. We ask that you designate one contact person during your pet’s stay to prevent miscommunication.

Insurance Claims
We will gladly assist you in completing any insurance forms; however, we do ask that you submit all claims yourself. The high volume of incoming and outgoing faxes prevents our client service team from ensuring your claim is sent, as we do not receive fax confirmations.

´┐╝The Cost of Care

  • Treatment plans: You will be provided with a treatment plan estimating the cost of your pet’s hospital stay. If your pet’s condition changes and requires additional tests or treatments not covered in the initial treatment plan, we will contact you as soon as possible.

  • Daily financial updates: We recognize that having a sick or injured pet is costly, and we want to keep you abreast of accrued charges. After a doctor has provided you with a medical update, a service coordinator will call with a financial update for the recommended treatment plan.

  • Payment plans: We offer payment plans through CareCredit, a financial lender. We do not offer payment plans through our hospital. If you are interested in applying for CareCredit, please speak to one of our client service representatives.

Patient Forms and Documentation

Please be sure to check with us before your first visit to find out what forms and other information you will need to bring with you.

NEW CLIENT FORMS

New Specialty Patient Intake Form
This is for new clients whose pets are meeting with one of our doctors for the first time. The information you provide will facilitate your pet's inclusion into our computer system and ensure timely communication with your primary care veterinarian.

Emergency Patient Intake Form
Fill this form out to aid our emergency staff in making decisions in regard to your pet's medical treatment.

Behavior Consultation Questionnaire (Dr. Leslie Cooper)
Please complete this questionnaire before your pet's appointment with Dr. Cooper, and either email it to [email protected] or fax it to (415) 401-9201 in advance of the appointment.

Dentistry Intake Form
This form is for our clients bringing their pets for a dentistry appointment for the first time. Gathering this information is an important part of the process, so please take the time to fill out the form in detail. Thank you!

Dermatology Intake Form
This form is for our clients bringing their pets for a dermatology appointment for the first time. Gathering this information is an important part of the process, so please take the time to fill out the form in detail. Thank you!

Nutrition Intake Form
This form is for clients bringing their pets to see one of our doctors for the first time. Gathering this extensive history is an important part of the process, so please take the time to fill out the form in detail. Thank you!

Oncology Patient Update Form
To be able to provide the very best care to our oncology patients, we ask that you please complete this form to tell us briefly how your pet has been feeling and to inform us of any medication needs.

Prescription Refill Request

PROCEDURE/TREATMENT FORMS AND FOLLOW-UP

Drop-Off Intake Form

This is for clients who are dropping off their pet for a scheduled procedure, such as MRI or surgery. The information you provide will facilitate your pet’s timely and accurate care, help us communicate with you about your pet, and see to your pet’s pharmacy needs.

Oncology Patient Update Form
To be able to provide the very best care to our oncology patients, we ask that you please complete this form to tell us briefly how your pet has been feeling and to inform us of any medication needs.

Drop-Off Intake Form: DENTAL
This form is for clients who are dropping off their pet for a dental exam and/or procedure. We appreciate your taking the time to fill out this form. It helps to ensure we provide the best possible care for your companion and better service for you.

Tech Time Intake Form
Use this intake form when your pet has an appointment to see a member of our nursing staff on behalf of a doctor. Examples for tech time appointments would be: incision checks, splint checks, medication administrations, injections, and other instances where you do not have an actual appointment time to meet with your pet's clinician.

OTHER

VCA SFVS Photograph/Video Release Form

Sharps Disposal Information

Resources for clients needing to dispose of sharps (syringes, etc.) used at home.

What You Need to Know Before Your Pet Goes Into Surgery
This is for clients whose pets are having a surgical procedure at our hospital. The document provides step-by-step information on what to expect.


Billing and Insurance

Payment Methods
We accept cash, all major credit cards and personal checks. If financial assistance is needed, we also offer our clients CareCredit no interest payment plans*. To learn more about CareCredit or apply now, click here.

*Please note that not all financing plans on the CareCredit website are available. Please verify with the receptionist which current plans are offered.

Pet Insurance
We will also assist you and your pet with your pet insurance needs (such as Veterinary Pet Insurance). Ask us about VPI Pet Insurance today.

The mission of VPI is to empower pet owners to work with veterinarians in making optimal health care decisions for their pets. Call 1-800-291-3856 or click here.

Contact Us

415-401-9200

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Highly knowledgeable and skilled veterinarians and well-trained, qualified staff are ready for your pet and you.
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