myVCA Online Store Shipping Information

Your VCA hospital has partnered with Vetsource, a leading veterinary pharmacy services provider, to fill your pets’ prescriptions and other order of products available through the myVCA Online Store. Every order placed through the myVCA Online Store is reviewed by your pet’s veterinarian and by a Vetsource pharmacist to ensure accuracy and appropriateness before your order is completed and your credit card is charged.

Vetsource will deliver your order on behalf of your VCA hospital to your home, and your credit card statement will reflect a charge by Vetsource for your purchase. As always, you may purchase prescriptions and refills from the pharmacy of your choice.

Shipping costs are determined by the type of product ordered, the total weight of the order and by the shipping method selected.

Please note:

  • Prescription (Rx) products require veterinary approval before they can be shipped. If an order for an Rx product is listed as “Pending” in your Order History please call your VCA hospital for an update;
  • Rx products that qualify as federally controlled substances require an adult signature to receive the shipment, cannot be shipped to a P.O. Box., and must be delivered via an expedited shipping option;
  • Orders with shipping addresses in Alaska or Hawaii will ship Priority, and cannot be shipped to a P.O. Box;
  • Orders of temperature-controlled products, pet food and pet nutrition products are not available for delivery to Alaska or Hawaii.

Jump to an order type:

  • Standard Orders – Orders of less than 3lbs.
  • Heavy Items/Bulk Orders – Orders of 3lbs or more
  • Single-Dose Parasiticde Never Forget® Orders
  • Temperature-Controlled Products
  • Hill’s Pet Nutrition Products
  • Royal Canin and Purina Pet Nutrition Products

Standard Orders
Standard Orders of less than 3 lbs. ship at the rates and estimated delivery times set forth below:

Type of Order

Orders $49 & Up

Order Under $49 
 Standard (4-8 business days)  FREE $4.79 
 Ground (3-5 business days) $6.95  $6.95
 3 Day (3 business days) $12.95 $12.95
2 Day (2-3 business days) $15.95 $15.95
 Next Business Day PM $19.95 $19.95
Alaska and Hawaii (priority) $4.00 $8.79

Heavy Items/Bulk Orders
Items or orders of 3 lbs. or more ship at the rates and estimated delivery times set forth below 

Type of Order

Orders $49 & Up

Order Under $49 
 Standard (4-8 business days)  FREE $4.79 
 Ground (3-5 business days) $6.95  $6.95
 3 Day (3 business days) $12.95 $12.95
2 Day (2-3 business days) $15.95 $15.95
 Next Business Day PM $19.95 $19.95
Alaska and Hawaii (priority) $4.00 $8.79