Policies

All pets being checked in for boarding will obtain a physical assessment completed by the medical staff. Any pre-existing conditions will be notated and discussed upon entry. If fleas are found upon check in, a topical and/or oral flea treatment may be required. If pets show overt aggression, we may not be able to accommodate boarding and/or grooming reservations. 

Vaccinations:

Vaccines are required for both grooming and boarding. If pets are under 16 weeks of age and cannot be fully vaccinated at the time of check in for boarding, then they will be boarded in the medical department and will acquire a special needs charge. Pets under 16 weeks of age may not board in the luxury suites. Should any vaccines be overdue, or if you are unable to show proof of vaccinations, your pet(s) will be given the appropriate vaccinations, exam with doctor (if not current, at our hospital, within the last year) and you will be charged accordingly. Please make sure you bring in proof of your pet’s vaccines if you have not done so already.

Vaccines required for Dogs: DHPP, Bordetella (within last 6 months), Influenza (both strains-H3N8 & H3N2), & Rabies.
Vaccines required for Cats: FVRCP & Rabies.

Please be aware all 1st time vaccines will need to be boostered. To best protect your pet’s immune system against any viruses or infections, we recommend all pets be vaccinated at least 2 weeks prior to their resort stay. 

Food:

We encourage our pet parents to pre-bag their pet’s regular food into individual feedings. When your pet’s food is pre-bagged, we would love to provide them with a treat from our resort staff! You can chose one of the following: energizing morning snack, Snack Kong, or turn down service. For your convenience, we can offer at no additional cost, Science Diet Maintenance-Dry to our resort guests. Please kindly leave your feeding bowls at home, as we will provide our own. 

Medication:

Medications & supplements need to be brought in the original bottle it was dispensed in with the drug label on it. We cannot accept hand written labels or medication/supplements in baggies. Medication & oral supplements can be given during your pet's stay for an additional cost per dose, per medication/supplement. 

Personal Items:

We provide plenty of our own bedding for your pet to sleep on. Personal items such as blankets, beds, crates and/or carriers are discouraged due to sanitation, safety, and orderliness requirements. If you have questions about this, please discuss with the admitting staff member. 

VCA Yorba Regional Animal Hospital is not responsible for missing or damaged items left during our pet's boarding stay. Items may become soiled and have to be washed or may have become lost or destroyed by your pet. All items need to be marked with permanent marker to help with identification. 

Additional Information and Policies:

Please be aware that occasionally, the stress of being away from you and in a boarding environment can make your pet more susceptible to upper respiratory infections, diarrhea, and self-trauma such as scratching or biting their skin. We take great care so that these problems won’t occur, and we treat our guests promptly, if needed. However, please be aware and understand that these conditions can develop and that the hospital is not financially responsible for these inherent conditions, if they do occur. 

Your pet’s scenery may change without notification. This may be due to incompatibility with neighboring pets, stress related behavior, etc. Only our luxury suites have web camera coverage and due to situations with computers and internet, viewing of your pet cannot be guaranteed. We apologize for any inconvenience this may cause. 

Please notify us if there is any change in your pet’s scheduled release date. If you do not notify us of a change in your pet’s departure date, and either we do not hear from you or are unable to contact you or your unauthorized agent for a period of 14 days after your pet’s scheduled release date, our hospital may consider your pet abandoned according to the animal abandonment laws of California (Sections 1834.5 and 1834.6 of the Civil Code). Please be advised that the pet owner will be responsible for the fees accrued and any other fees or legal services incurred by the hospital as a result of abandonment.