Policies
General Requirements:
VCA PetPoint’s top priority is to keep all our guests safe, healthy, and well entertained. Therefore, a few important rules and guidelines apply:
Current vaccinations: Proof of current vaccination for dogs and cats must be provided or re-vaccinations can be done during the initial mandatory pre-boarding exam. Please call us in advance if you are not sure about the vaccination requirement for your pet. See vaccination requirements below.
Dogs: Rabies and DHPP are required every 3 years after the initial 1 year vaccine. An annual Bordetella (kennel cough) vaccine and fecal testing within 6 months are also required. Canine Influenza and Leptospirosis vaccines are required annually.
Cats: Rabies and FVCRP are required every 3 years after the initial 1 year vaccine. We also recommend fecal testing every 6 months.
Screening Exam: Prior to their first time boarding, we would like to get to know your pet and learn about their individual needs. If a pet is not ready for group play, we take them on walks 3 times per day and entertain them with individual play time of their choice.
Flea Free: Pets must be flea free when checking into the Resort. If your pet is found to have fleas, they will be given a flea treatment, at the expense of the owner.
Food: We strongly encourage you to bring the diet your pet is accustomed to. However, if you prefer or forget, we will gladly feed them with our standard Resort food. Additional charges for these diets apply. For the safety of your pets, we provide stainless steel water and food bowls, so please do not bring your own.
Personal Items: At VCA PetPoint, we have everything your pet needs to be well entertained and comfortable including a top quality elevated bed and cozy cushion. For safety reasons, please do not bring large bedding with fillers (e.g. foams).
Medication or Prescription Food: If your pet requires medication or a prescription diet, bring sufficient quantities for the entire length of your pet's stay. Keep all medication in the original bottles with clear instructions and do not put in pre-portioned meals unless it is a powder supplement.
