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Client Service Representative
Howdy, I'm Orlando! I've lived in Austin since 2021 and started working with VCA Northwest Hills in October 2023. I grew up with lots of pets and have worked with dogs and cats since 2018. While I love working with animals, I've learned my true passion is working with the human family members that make their world go 'round. I am currently in school studying to be an Occupational Therapy Assistant and have a particular interest in incorporating pets into therapy plans for humans. I have a very short and stout American Bully named Dolly Parton and couldn't ask for a better snuggle buddy or dance partner. When I am not working or studying, I enjoy visiting the library, playing video games, and writing music.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.