Weather and other service disruptions

October 9, 2024

Delays and disruptions of delivery services in the southeastern part of the U.S. are possible due to Post-Tropical Cyclone Helene and Hurricane Milton. For specific shipment status information, please check the tracking information in your shipping confirmation email or order details. For any other order-related questions, please contact Vetsource Customer Support at (877) 738-4443 or [email protected].

Your VCA hospital has partnered with Vetsource, a leading veterinary pharmacy services provider, to fill your pets’ prescriptions and other order of products available through Shop myVCA. Every order placed through Shop myVCA is reviewed by your pet’s veterinarian and by a Vetsource pharmacist to ensure accuracy and appropriateness before your order is completed and your credit card is charged.

Vetsource will deliver your order on behalf of your VCA hospital to your home, and your credit card statement will reflect a charge by Vetsource for your purchase. As always, you may purchase prescriptions and refills from the pharmacy of your choice.

Shipping costs are determined by the type of product ordered, the total weight of the order and by the shipping method selected. 

Please note:

• Prescription (Rx) products require veterinary approval before they can be shipped. If an order for an Rx product is listed as “Pending” in your Order History please call your VCA hospital for an update;
• Rx products that qualify as federally controlled substances require an adult signature to receive the shipment, cannot be shipped to a P.O. Box., and must be delivered via an expedited shipping option;
• Orders with shipping addresses in Alaska or Hawaii will ship Priority, and cannot be shipped to a P.O. Box;
• Orders of temperature-controlled products, pet food and pet nutrition products are not available for delivery to Alaska or Hawaii.

Jump to an order type:

• Standard Orders – Orders of less than 3lbs.
• Heavy Items/Bulk Orders – Orders of 3lbs or more
• Single-Dose Parasiticde Never Forget^® Orders
• Temperature-Controlled Products
• Hill’s Pet Nutrition Products
• Royal Canin and Purina Pet Nutrition Products

Standard Orders

Standard Orders of less than 3 lbs. ship at the rates and estimated delivery times set forth below:

Heavy Items/Bulk Orders

Items or orders of 3 lbs. or more ship at the rates and estimated delivery times set forth below:

Single-Dose Parasiticide Never Forget^® Orders

Single-dose parasiticide Never Forget orders ship at the rates and estimated delivery times set forth below:

Temperature-Controlled Products

Temperature-controlled products ship at the rates and estimated delivery times set forth below.  Please note:

• Orders only ship Monday-Thursday and will not be processed the day before a major holiday.
• If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly.
• We are not able to ship temperature-controlled items to Alaska or Hawaii

Please call Customer Care at 877-738-4443 with any questions.

Hill's Pet Nutrition Products

Orders of Hill’s Pet Nutrition products ship at the rates and estimated delivery times set forth below.  Please note that Hill’s Pet Nutrition products are not available for delivery to Alaska or Hawaii.

Royal Canin and Purina Pet Nutrition Products

Orders of Royal Canin and Purina Pet Nutrition products ship at the rates and estimated delivery times set forth below.  Please note that Royal Canin and Purina Pet Nutrition products are not available for delivery to Alaska or Hawaii.