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myVCA Online Store Shipping Information

Your VCA hospital has partnered with Vetsource, a leading veterinary pharmacy services provider, to fill your pets’ prescriptions and other order of products available through the myVCA Online Store. Every order placed through the myVCA Online Store is reviewed by your pet’s veterinarian and by a Vetsource pharmacist to ensure accuracy and appropriateness before your order is completed and your credit card is charged.

Vetsource will deliver your order on behalf of your VCA hospital to your home, and your credit card statement will reflect a charge by Vetsource for your purchase. As always, you may purchase prescriptions and refills from the pharmacy of your choice.

Shipping costs are determined by the type of product ordered, the total weight of the order and by the shipping method selected.  The order types identified below ship separately. Multiple rates may apply, one for each item class in an order.

Please note:

  • Prescription (Rx) products require veterinary approval before they can be shipped. If an order for an Rx product is listed as “Pending” in your Order History please call your VCA hospital for an update;
  • Rx products that qualify as federally controlled substances require an adult signature to receive the shipment, cannot be shipped to a P.O. Box., and must be delivered via an expedited shipping option;
  • Orders with shipping addresses in Alaska or Hawaii will ship Priority, and cannot be shipped to a P.O. Box;
  • Orders of temperature-controlled products, pet food and pet nutrition products are not available for delivery to Alaska or Hawaii.

Jump to an order type:

  • Standard Orders – Orders of less than 3lbs.
  • Heavy Items/Bulk Orders – Orders of 3lbs or more
  • Single-Dose Parasiticde Never Forget® Orders
  • Temperature-Controlled Products
  • Hill’s Pet Nutrition Products
  • Royal Canin and Purina Pet Nutrition Products

Standard Orders

Standard Orders of less than 3 lbs. ship at the rates and estimated delivery times set forth below:

Type of Order

Orders $49 & Up

Orders Under $49

Standard (5-9 business days)

FREE

$4.79

Ground (3-5 business days)

$6.95

$6.95

3 Day (3 business days)

$12.95

$12.95

2 Day (2-3 business days)

$15.95

$15.95

Next Business Day PM

$19.95

$19.95

Alaska and Hawaii (Priority)

$4.00

$8.79

Heavy Items/Bulk Orders

Items or orders of 3 lbs. or more ship at the rates and estimated delivery times set forth below:

Shipping Method

Shipping Cost

Bulk Items

$6.95 plus $0.30 per pound over 3 lb

Single-Dose Parasiticide Never Forget® Orders

Single-dose parasiticide Never Forget orders ship at the rates and estimated delivery times set forth below:

Type of Order

Shipping Method

Shipping Cost

ComboGuard®, Paradyne®Feline, and Revolution®Never Forget orders

Standard (5-9 business days)

FREE

Never Forget orders equal to or above $20

Standard (5-9 business days)

FREE

Never Forget orders shipping to Alaska or Hawaii

Priority

$4.00

All other Never Forget orders

Standard (5-9 business days)

$2.50

Temperature-Controlled Products

Temperature-controlled products ship at the rates and estimated delivery times set forth below.  Please note:

  • Orders only ship Monday-Thursday and will not be processed the day before a major holiday.
  • If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly.
  • We are not able to ship temperature-controlled items to Alaska or Hawaii

Please call Customer Care at 877-738-4443 with any questions.

Shipping Method

Shipping Cost

UPS Overnight (1-2 business days)

$19.95

Hill's Pet Nutrition Products

Orders of Hill’s Pet Nutrition products ship at the rates and estimated delivery times set forth below.  Please note that Hill’s Pet Nutrition products are not available for delivery to Alaska or Hawaii.

Shipping Method

Orders $49 & Up

Orders under $49

Ground (3-5 business days)

FREE

$5.00

Royal Canin and Purina Pet Nutrition Products

Orders of Royal Canin and Purina Pet Nutrition products ship at the rates and estimated delivery times set forth below.  Please note that Royal Canin and Purina Pet Nutrition products are not available for delivery to Alaska or Hawaii.

Shipping Method

Shipping Cost

2 Day (2-3 business days)

FREE