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Hailee S. (She/Her)

Client Service Representative

Fear Free Elite Certified

Hailee has been a CSR at VCA Covington team since 2019. As a Fear Free Elite Certified professional, she uses her many tools and expertise in her client communication role for client education to minimize stress the physical and emotional well-being of every patient. Hailee holds a deep passion for canine behavior and training. Outside of work, she enjoys volunteering in her hometown of Pendleton, at the Animal Welfare Society, training dogs in basic obedience and fun tricks to help them find their forever homes. Hailee loves exploring the PNW forests with Freyja (her German shepherd) and her husband, Eddie. Her hobbies include photography, karaoke, live music, and western swing dancing. She hopes to soon become a member of The Tilly Project, an organization of photographers who specialize in low-cost senior pet photography.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
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