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Fran Cates
Client Service Representative

Fran is the familiar and comforting face many relate to VCA Elgin Family Pet Center.  She has been with VCA Elgin Family Pet Center, previously Elgin Vet Hospital for twelve years.  Her knowledge and warming manner draws many to her.  From keeping Accounts Receivable straight to giving gentle kind words to clients facing loss, she is always there.

Fran was raised in California and has lived overseas and other areas stateside, but fell in love with the Texas weather. During Fran's free time she enjoys spending time with her family and her many animals.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.