We are committed to caring for your pet – while maintaining the highest level of safety for our Associates and pet owners. We thank you for your continued patience and support. 
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Laura B.

BS
Laura Bates
Hospital Manager
Laura Bates

Laura began her career in veterinary medicine as a receptionist at a small animal clinic in 1997. As a team member, she developed a puppy training curriculum still used today. She graduated with a Bachelor of Science degree in Environmental Science from Bellevue University in 2000, and relocated with her active duty husband to California. While in California, she developed a training and professional development program for receptionists and veterinary assistants at a small animal practice outside of Los Angeles. She was also lucky to encounter many exotic animals that came through the clinic. In 2002, her family was reassigned to Oklahoma City where Laura served as Office Manager at a small animal practice, mentoring her team about the importance of professionalism and pet owner education and service. During her tenure, she was instrumental in supporting a spay/neuter and vaccination clinic that served economically disadvantaged pet owners in the surrounding area. She was also involved in building a new site for the existing clinic in Oklahoma. In 2009, Laura and her growing family returned to Nebraska, and she joined the team at MidWest Veterinary Specialty Hospital (Midwest Vet) as the Front Office Manager in May of 2010. In 2015, VCA acquired MidWest Vet, and Laura became Client Service Supervisor. She was instrumental in helping her team through this transition, as well as through the acquisition of the Animal Emergency Clinic in 2016 that resulted in the formation of VCA MidWest Veterinary Referral & Emergency Center. In 2018, Laura continued her professional development through her new role as Referral Coordinator. Laura enjoyed fostering the relationships with primary care veterinarians throughout the Heartland, and built professional working relationships with the community. In the late fall of 2021 Laura became the Hospital Administrator for VCA MidWest, and is excited to work with such an amazing team of individuals and sees a bright future for the communities pets and their comprehensive veterinary care.

In Laura’s spare time, you can find her taxiing two very busy boys from sports, to practices, and all the in between. Hockey, soccer and baseball are the favorites, and a trip to fish is always welcome. Laura is an active member of her local PTO group and her neighborhood HOA. She enjoys trips up north to Minnesota and spending time with her family.

Our Administration Team

The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.
Patient Care Coordinator
Client Service Supervisor

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Featured Departments

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Emergency Care

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Critical Care

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Diagnostic Imaging

VCA MidWest Veterinary Referral & Emergency Center

9706 Mockingbird Drive

Omaha, NE 68127

Main: 402-614-9000

Fax: 310-442-4429

Hospital Hours:

    Mon-Sun: Open 24 hours

Specialty Hospital Hours:

Cardiology
- Call for appointment availability
Internal Medicine
- MON-FRI: 8:00am-5:00pm
Neurology
- TUES-FRI: 8:00am-5:00pm
Surgery
- MON-THUR: 8:00am-5:00pm

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