We’re committed to keeping clients and staff safe during COVID-19 with NEW admittance and check-out processes. Learn more.

Hours & Information

Regular Office Hours

Monday-Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 1:00 PM
Sunday: Closed

To contact us via email click here

Urgent Care Hours

For any urgent care that your pet may require, we have appointments available Monday through Friday from 8:30 AM - 6:00 PM, and on Saturday from  8:30 AM - 1:00 PM. In addition, we also offer urgent care on a walk-in basis during our regular office hours. Please call us ahead of time so we may be prepared for your pet's arrival. You do not have to be a current client. Please note: our doors may close early due to heavy volume.

Although we are available for urgent care, we are not an emergency clinic and are not staffed overnight or prepared for emergency surgery or intensive care cases. We are still recommending referral to the emergency clinic if your pet is likely to require after-hours surgery, monitoring, or experiencing a life threatening emergency that will require after-hours care.

If you are not sure if you pet should be seen here or at the emergency clinic, feel free to call and consult with our staff.

Patients will be examined on a first come-first serve basis, with the exception that more severe problems may take precedence.

Types of urgent cases we see:

  • Porcupine quills
  • Lacerations, cuts, abrasions
  • Bite wounds, abscesses
  • Trouble breathing
  • Lumps, bumps, masses
  • Limping, lameness
  • Fleas, ticks, tick-borne diseases
  • Vomiting, diarrhea
  • Itching, over grooming, skin infections, or hair loss
  • Ear infections, head shaking, scratching, ear discharge
  • Urinary problems, blood in urine, going outside of the litterbox, unable to urinate
  • Straining to deficate
  • Vaccine reactions
  • Coughing, sneezing
  • Toenail injuries, overgrown nails
  • Drinking or urinating more than normal
  • Loss of appetite
  • Squinting, eye discharge
  • Euthanasia

 

In an Emergency

In case of emergency during business hours, please call us immediately. If it is after 6:00 PM, we refer emergencies to:

Veterinary Emergency and Specialty Hospital (VESH)
413-665-4911
141 Greenfield Road
South Deerfield, MA 01372
Open 24 hours/365 days year

Westford Veterinary Emergency
978-577-6525
11 Cornerstone Square
Westford, MA 01886
Open 24 hours/365 days year

Wachusett Animal Hospital
978-874-4100
29 Theodore Drive
Westminster, MA 01473

Tufts
508-839-5395, Option #3
55 Willard Street
Grafton, MA 01536

We understand that special situations arise regarding emergencies.The best example one could give would be an anticipated Cesarean delivery for a pregnant pet. If you can ever anticipate trouble, please call us ahead of time so we can make the necessary arrangements. Our ultimate goal is to make sure the best care is available for your pet under all circumstances and at any hour. If questions arise, please feel free to call us and we will do our best to find answers.

 

Appointment Policy

To allow sufficient time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. If you are unable to keep your scheduled appointment, please telephone so that you may be rescheduled.

For your convenience, "admit" appointments are available. An "admit" means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to "admit" sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet with a leash or a pet carrier before entering the building.

We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.



Payment Policy

We require full payment at the time services are rendered. We offer options of payment by cash, personal checks, Visa, MasterCard, Discover and American Express. Valid photo ID is required to process all personal check and credit card payments. We do not offer billing; however, a third party billing option is available through CareCredit, please click on their website www.carecredit.com or call 1-800-365-8295 to apply.

CareCredit is a payment plan that you can use today and in the future, for all your pet's healthcare and product needs. With CareCredit you can get the care your pet needs immediately, including preventive, emergency, and surgical treatment. You can finance up to 100% of treatment cost. You can save your other credit cards for household and unplanned expenses. The short application takes only a few minutes to complete and you will receive a quick decision.

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978-249-7967

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