Our Team

Our staff of client service representatives, veterinary technicians, veterinary assistants, and doctors are here to serve you and your pets.

Client service representatives or CSRs help you schedule, answer questions, check-in and check-out patients, handle payment collections, coordinate the day, and present your questions and updates to the doctors for consideration.

VCA Big Lake employs licensed technicians and veterinary assistants to uphold the standard of nursing care your pets deserve. Key roles include anesthesia induction and maintenance under doctor supervision, dental hygiene, radiology, phlebotomy (lab sample collection), lab processing, surgery preparation and operating room O/R assistance, housekeeping, patient treatments, history collection, and client education.

Technician assistants keep the practice flowing by helping with patient treatments, assisting with patient monitoring, surgery preparation, patient handling, housekeeping, supply turn-around, patient care, and ward duties.

Want to join our team? Visit our Careers section.

Get to know us
Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

Our Veterinarians

Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets.

Explore our veterinarians’ biographies and learn about the individuals who make our hospital an excellent choice for your pet’s care.

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Our Support Team

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve.

Explore our support team members’ biographies and learn about the individuals who make our hospital such a good choice for your pet’s care.

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Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed each pet owners' expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.

Erica Phillipsen

Client Service

Judy Cadra

Client Service

Karen Gagliano

Client Service

Lindsey Inglet

Client Service

Administration

The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From check in to your next appointment, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Nicole Milano

Hospital Manager

Free First Exam

Sign up for a free pet health exam. The team looks forward to meeting you soon.

Request an Appointment

To schedule your pet’s visit with our hospital, select Request an Appointment below. In the event of a pet medical crisis, no appointment is needed. Simply select Emergency below to view emergency information.

Veterinary Services for Your Pet

Your pet can enjoy comprehensive preventive and wellness care veterinary services for every stage of life, from puppy or kitten through adult and the senior years. We invite you to explore our services to learn more and help keep your pet happy and healthy!
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