Our Team Overview

The friendly, professional staff at VCA Ponti Animal Hospital is made up of dedicated individuals who make it their mission to help pets live long, healthy lives. To be true to this mission, the hospital team relies on many individuals, each equally important in helping us deliver the best patient and client experience for both you and your pet.

Teamwork is a constant in our daily practice. From the friendly staff at the front desk to the talented and dedicated technicians and doctors, to the fun-loving kennel and day-care staff, our team works cohesively to create a warm and welcoming experience for both you and your pet.

Our team provides exceptional veterinary care of the highest quality, including the care and dedication that make a difference.

Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

paw Team Spotlight
Cathy Ratcliff
Medical Director

Dr. Catherine Ratcliff is an Ohio native with a previous career in the earth sciences. After spending a number of years in New Mexico, Dr. Ratcliff moved to the Inland Northwest to attend Washington State University's College of Veterinary Medicine. She worked in a mixed animal practice in Lewiston, ID and Mead, WA prior to joining the VCA Ponti Animal Hospital team in 2021. Her special interests include exotic animal medicine and surgery, small animal internal medicine, and wound healing.

Dr. Ratcliff and her husband share their home in Elk, WA with 2 draft horses, 2 dogs, 3 cats, 2 guinea pigs and an Amazon parrot. When not at work, you can find Dr. Ratcliff doing yoga, working crossword puzzles and Telemark skiing.


Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team