We are committed to caring for your pet – while maintaining the highest level of safety for our Associates and pet owners. We thank you for your continued patience and support. Learn more about our COVID-19 response and guidelines.
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A message to our clients from VCA President, Dr. Todd Lavender

April 01, 2020

To our VCA Family:

Since the beginning of the COVID-19 pandemic, we have been focused on providing continued care for pets while at the same time, protecting the safety of our associates and clients alike. This has led to innovative changes at our hospitals which have included curbside check-ins and checkouts, increased use of text communications, and home delivery of medications and food. Thank you for your understanding, patience, and continued support. Your feedback has been overwhelmingly positive, and our associates see, hear, and feel the support you have for them every day.   

Veterinary care is deemed an essential service by states across the country. This essential service designation further supports the desire of our doctors and healthcare team members to provide care to your beloved pets during this challenging time. Many of our associates are experiencing their own personal issues with COVID-19, but we love your pets too, and that is what drives us during these difficult times.

Below is a summary of some of the new and existing measures taken during this difficult time: 

• New curbside check-in and check-out to allow for social distancing between clients and the healthcare team • Rigorous additional cleaning, disinfection and sanitation measures beyond our existing high standards • Revised team member workflows inside hospital to recognize social distancing best practices • New and additional Personal Protective Equipment (PPE) policies that allows us to provide adequate protection to associates while also responsibly preserving PPE for critical services • Increased benefits to enable our associates to take the time they need away from work during the pandemic • Employee mental health and wellbeing information and resources • Increased use of text messaging with the hospital.  • Increased access to use of Live Chat 24/7 with a veterinarian (CareClub® members access) • Lower cost use of Home Delivery service for prescription refills, pet food and medications – VCA is waiving standard shipping fees through April 30. • Increased use of the myVCA app if you need to consult your pet’s medical records.

Please do not hesitate to reach out to your hospital with any questions.
I hope you; your family and pets are staying well and safe.

Todd Lavender, DVM
VCA Animal Hospitals and Petcare Services

*Note: Services vary upon location. Please call your local hospital to confirm.

New VCA Admittance and Check-Out during COVID-19 (Coronavirus)
March 17, 2020

Veterinary care is an essential part of our community and we want to assure you that our hospital is open and will continue to provide services at this time. We also want to work with you and our staff to limit direct contact in order to focus on safety for everyone during this pandemic.  Accordingly, we ask that you follow the below steps for the safety of all:

• Upon arrival at the hospital, please remain in your vehicle and call us.

• After receipt of the call, we will check you in as soon as possible from outside the hospital. 

• If you believe you need to be inside our facility, please discuss that request in advance with the Hospital Manager, Medical Director, and/or attending veterinarian.    

• If you are at the hospital to pick up food or medication, please remain in your car outside the hospital and call the front desk.  We will deliver your order to your car as quickly as possible.  

• If you are not feeling well or may be at risk of exposure to coronavirus, please ask a healthy friend or family member to transport your pet to the hospital on your behalf.  

• We will do our best to coordinate your visit from outside the hospital, including providing follow up instructions and taking payments. 

At VCA, we have various ways to help care for your pets without a trip or call to the hospital.

1. Text Messaging: You can send and receive texts and photos with us. Texting is only available during operating hours, response times vary, but we will do our best to respond quickly.

2. myVCA Live Chat: VCA CareClub® members can chat with a veterinarian anytime, day or night via our telehealth Live Chat service on the myVCA app.

3. Home Delivery: Pet food and medications, including prescriptions and refills, can be ordered through our myVCA Online Store or myVCA app. Visit: shopmyVCA.com.

Our goal is to keep our essential services available to the communities we serve and be there for you and your pets. Thank you for your cooperation and for doing your part in helping to keep pets and people safe, and please don’t hesitate to call with questions. 

We anticipate our phone lines will be busier than usual, and therefore, we appreciate your patience!

*Note: Services vary upon location. Please call your local hospital to confirm.

VCA Hospitals Statements on COVID-19
March 13, 2020

There’s no doubt that the Coronavirus (COVID-19) is creating challenges for all of us, both personally and professionally. First and foremost, we hope that you, your family and your pet(s) are remaining safe and healthy. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our associates a safe environment.

We always keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and associates are kept safe. Similarly, handwashing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. As always, we provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we support them staying home.

What do I do if I have been exposed to the coronavirus while my pet needs care?

In order to help us continue to serve pets in need, we ask that clients who have recently traveled to a high-risk country, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not bring their pets in the hospital unless they are having a medical emergency.

If your pet is due for routine care, (annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments), please call us to discuss rescheduling to a later time. If it is determined that your appointment cannot be rescheduled for medical reasons, and your appointment is necessary, we ask that you have a healthy family member or friend bring your pet to the visit.

I have not been exposed and my pet is scheduled for a visit or is sick.

If your pet is sick or scheduled for routine care, we are open and fully operational.  We recommend you follow these simple steps:

  • While in the waiting area, maintain distance between you and other clients and pets
  • After checking in at the reception, you are welcome to wait in your car.  We will optionally text you when we are ready to see your pet.
  • Limit the number of people who accompany each pet to the hospital
  • If you need to pick up food or medications for your pet, please call and we can arrange shipping of any food or prescriptions directly to your home (Home Delivery).
  • Use a hand sanitizer or the client restrooms to wash your hands.

At VCA, we have various ways to help care for your pets without a trip or call to the hospital at this time:

Text Messaging: You can send and receive texts and photos with your hospital. Texting is only available during operating hours and response times vary by hospital.

myVCA Live Chat: VCA CareClub® members can chat with a veterinarian anytime, day or night via our telehealth service Live Chat on the myVCA app.

Home Delivery: Pet food and medications may be ordered through VCA’s Home Delivery available on your hospital website or myVCA app. Visit: https://vcahospitals.com/shop

We know many of our clients consider their pets members of the family and, as such, are concerned about the health of ALL family members. When it comes to the health of your pet, your veterinarian is your best resource! Here is what you should know about COVID-19 and pets:

What is the Coronavirus impact on pet health?

Can dogs or cats get COVID-19?
Based on what we know currently there is limited evidence to support risk of COVID-19 to your pet and no evidence that you are at risk from your pet.

What if my pets not feeling well or is showing signs of flu-like illness?
If your pet shows any signs of illness, such as coughing, sneezing or lethargy, call us immediately, and keep them indoors to prevent further spread. Signs of illness in dogs and cats are usually associated with various common viral and bacterial infections (kennel cough, canine flu, etc.) that are neither coronaviruses nor transmissible to people. 

Should my pet wear a mask? 
No. There’s no scientific evidence that face masks protect pets from infectious diseases or air pollutants, and masks have the potential to be unnecessarily scary or uncomfortable for pets.

Should I get my pet tested for COVID-19? 
At this time, testing pets for COVID-19 virus is unwarranted, as there is currently no indication that apparently healthy and unexposed pets should be tested for the virus. 

Where can I get more information on COVID-19?

You can get the latest information from reputable sources such as:

Please rest assured VCA is monitoring the situation closely and we will continue to consult and seek input from internal and external experts to provide the best guidance and advice for you, our valued clients. Do not hesitate to contact us if you have questions or concerns.

Your VCA Healthcare Team

*Note: Services vary upon location. Please call your local hospital to confirm.





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