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Hanna Pollack

Client Service Representative Lead

Hanna joined the VCA Sequoia Valley team in 2018, originally starting as a client service representative. Her dedication to clients and their pets, as well as her strong work ethic quickly moved her into a leadership role as a CSR supervisor in 2020, and finally as hospital manager in May 2023.

Hanna grew up in a small town in Northern California prior to moving to Santa Rosa. When Hanna isn't working, she is spending time with her four cats (Hobbs, Moo, Churro and Berlioz), camping, exploring the outdoors when it's nice out, and reading, gaming, or cultivating her indoor jungle of house plants when it isn't. Hanna was drawn to the veterinary field after her own positive experience as a client at a VCA hospital. She has a strong interest in feline behavior, handling, and feline care in general.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our client service representatives and receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.