Our Team

The friendly, professional staff at VCA Charles London Animal Hospital is made up of dedicated individuals who have made it their mission to help pets live long, healthy lives. To be true to the mission, the hospital team relies on a number of individuals, each equally important in helping us deliver the best patient care and client experience for both you and your pet. And if things get complicated, we are fortunate to have access to the nation's largest network of VCA veterinarians and board-certified specialists.

Mission:

To offer the highest quality care and patient focused service. We will treat your pet with the same care and compassion as we do our own.

Values:

Compassion–We will respond to the needs of others with empathy and a sincere desire to help.

Life and Wellbeing–We will assist with tough decisions that will put the patient's wellbeing first. We are happy to be involved in the life of each pet and thankful for each relationship we build.

Dedication and TeamworkFrom the reception area to the exam room, our team of caregivers will work together to create a welcoming and stress-free experience for you and your pet.

IntegrityWe will be open, honest and ethical.

EducationWe strive to expand our knowledge for both ourselves and the community through continuing education and technological advances.

Vision:

To provide superior veterinary care for our patients and clients through quality medicine, compassion, dedication and teamwork.

Want to join our team? Visit our Careers section.

paw Team Spotlight
Suzanne Steeley
Medical Director

Suzanne R Steeley, DVM, joined the practice in November 2005 and was promoted to Medical Director in April 2015. After growing up in northern Lancaster County, she earned her Bachelor of Science in Small Animal Science at Delaware Valley College. She received her Doctor of Veterinary Medicine from North Carolina State University. Previously, Dr. Steeley managed a small animal practice in Chester County. She enjoys feline medicine, endocrinology, and general medicine and surgery.

Dr. Steeley currently resides in the Etters area with her husband, along with their boxer mix and six cats. In her free time, she enjoys boating on the Chesapeake Bay, biking, hiking, reading and spending time in her garden.

"As a veterinarian my job is challenging, rewarding and never, ever, boring," says Dr. Steeley. "People still surprise me and I'm learning every day. While I enjoy feline medicine and have 6 cats of my own, my most rewarding patients have been my dogs. My golden retriever came to me when she was 3 weeks old with both of her back legs broken. Even after surgery she was always happy and enthusiastic with that big golden smile. My pit bull/lab mix was diagnosed with bone cancer at 10 years of age. With a six month (at most) life expectancy, we amputated her leg and she lived another almost 5 years. It makes even the roughest days worthwhile."

Cynthia Eckenrode
Hospital Manager

Cindy began working for our clinic in August 2000. She originally joined the staff as a member of our reception team.

She is a wife and mother of one daughter, two dogs, two cats and four chickens, Cindy can be found gardening, riding her motorcycle, kayaking, and doing horse-related activities in her spare time.

 

Veterinarians

Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.

Administration

The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team