We’re committed to keeping clients and staff safe during COVID-19 with NEW admittance and check-out processes. Learn more.

Hours & Information

Hospital Hours

We are open 24 hours, 7 days a week including holidays. We offer 24-hour care for patients under our current care.

Appointment are available from 8:00 AM - 10:00 PM. 


In an Emergency

In the event of a pet emergency during normal business hours, please call us immediately at (607) 257-3650. We are located at 2369 N. Triphammer Road in Ithaca. We offer 24-hour care for patients under our current care.

If you are not a current client of VCA Colonial and it is after 10:00 PM, please contact:

  • Cornell Small Animal Hospital - Ithaca

  • Veterinary Medical Center - East Syracuse


Medication & Prescription Diet Refills

We know your time is valuable. For your convenience, please email us your prescription refill requests at: [email protected].

We check this email from 8:00 AM - 8:00 PM, Monday through Sunday, as well as holidays. We will respond to your requests as quickly as possible.


Contact Us


Prescriptions, pet food
and more...So you'll

Never Forget It

Pet care you can count on - because VCA delivers.

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Highly knowledgeable and skilled veterinarians and well-trained, qualified staff are ready for your pet and you.
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