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Client Service Representative Lead
Hello, my name is Soloman Hernandez and I am a Client Service Representative Lead for VCA Becker Animal Hospital and Pet Resort. I have been with this hospital since Thanksgiving of 2012. I started here as Pet Resort Staff, quickly promoted to Pet Resort Supervisor, and then transferred to Client Service, where I quickly became our Overnight Supervisor. After almost 8 years of overnight management, I decided to pursue family life and switched to daytime where I now serve as a CSR Lead. 

I grew up in San Diego, CA, and lived there until I was 18. I then moved to Roswell, NM, where I lived until 1999 before moving to San Antonio where I have been ever since. I now live at home with my wife and kids. I enjoy family time, BBQing as much as I can, and working on home improvement, though the latter is a work in progress! 

"Clutter is not just the stuff on your floor—it's anything that stands between you and the life you want to be living."

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.