Our Team

The friendly, professional staff at VCA Pets First Animal Hospital is made up of dedicated individuals who have made it their mission to help pets live long, healthy lives. To be true to the mission, the hospital team relies on several individuals, each equally important in helping us deliver the best patient and client experience for both you and your pet. And if things get complicated, we are fortunate to have access to the nation's largest network of VCA veterinarians and board-certified specialists.

Want to join our team? Visit our Careers section.

Get to know us. Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

paw Team Spotlight
Jamie Mays
Medical Director

After attending Sweet Briar College in Lynchburg, Virginia, Dr. Mays graduated from the University of Tennessee Knoxville in 2007. VCA Chancellor in Fredericksburg hired her shortly after graduating where she flourished under their experienced mentorship. With six plus years of experience under her belt, Dr. Mays decided to take on the more challenging roll of Medical Director and transferred to VCA Pets First in Richmond, Virginia at the beginning of 2014.

Dr. Mays has a passion for small animals including exotic pocket pets. She has an interest in Dermatology, especially pets with chronic puritis (itching). She...

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Melissa Williams
Hospital Manager

Melissa has worked in veterinary medicine for over 20 years. She first started in veterinary medicine when she joined the Army in 1998 as an Animal Care Specialist. During that time she cared for the soldier’s family pets, and did 4 tours overseas providing medical care for the military working dogs. After 7 years in the military, Melissa relocated to Virginia and spent the next 10 years in private practice as a Veterinary Assistant. In 2015, Melissa joined the VCA family at VCA New Kent, where she started as a Veterinary Assistant, and then spent two years as the Office Manager. Melissa joined VCA Pets F...

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Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.
Our Team
VCA Pets First Animal Hospital Team Photo

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.

Pet Care Specialists

Just as we emphasize health, we also understand the value of providing a full line of care to our clients, which may include boarding and/or grooming services. Our team of caring and compassionate staff are here to offer your pets exceptional services that keep them feeling and looking their best while you're away.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team