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Shannon
Client Service Representative

Shannon was born in Florida and raised in Gig Harbor, WA. Surrounded by water, but missing the sunshine is what brought her to Eastern Washington. She worked in veterinary medicine for 10 years, starting as a receptionist and working her way into a Veterinary Assistant position, where she fell in love with performing dentals and assisting in surgeries. She took a hiatus for 13 years to raise her daughter and now in 2024 has joined the River City team as a Client Service Representative.

When Shannon is not working and the sun is shining, you will find her out on adventures around the water—paddle boarding, hiking, camping, occasional hikes to the hot springs, and listening to local live music.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.