Our Team

The friendly, professional staff at VCA Arbor Animal Hospital is made up of dedicated individuals who make it their mission to help pets live long, healthy lives. To be true to this mission, the hospital team relies on many individuals, each equally important in helping us deliver the best patient and client experience for both you and your pet.

Teamwork is a constant in our daily practice. From the friendly staff at the front desk to the talented and dedicated technicians and doctors, to the fun-loving kennel and day-care staff, our team works cohesively to create a warm and welcoming experience for both you and your pet. Our team provides exceptional veterinary care of the highest quality, including the care and dedication that make a difference.

Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs

paw Team Spotlight
Jacqueline Ortiz
Medical Director

Dr. Jacqueline Ortiz is originally from Memphis, TN. She received her Bachelor of Science degree in biology from Pepperdine University in Malibu, California, in 2007. She spent her sophomore year of college living in Florence, Italy, and moved to London, England, after graduation. Dr. Ortiz then decided to return to her roots for veterinary school graduating from the University of Tennessee College of Veterinary Medicine in 2013. She practiced companion animal medicine in Nashville, TN, before joining VCA Arbor Animal Hospital in fall 2016. She has served as medical director since 2018. 

In her free time, sh...

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Nancee Swanson
Hospital Manager

Nancee Swanson has been the Hospital Manager at VCA Arbor Animal Hospital since 1997. She has been active in the veterinary industry in the Austin area for over 35 years and is a member of the Veterinary Hospital Managers Association. Nancee enjoys gardening, spending time outdoors, creating fused and leaded glass art and spending time with her family. She lives with her husband and their Terrier Mix rescue, Gracie Mae.


Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.

Pet Care Specialists

Just as we emphasize health, we also understand the value of providing a full line of care to our clients, which may include boarding and/or grooming services. Our team of caring and compassionate staff are here to offer your pets exceptional services that keep them feeling and looking their best while you're away.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team