The friendly, professional staff at VCA Arbor Animal Hospital is made up of dedicated individuals who make it their mission to help pets live long, healthy lives. To be true to this mission, the hospital team relies on many individuals, each equally important in helping us deliver the best patient and client experience for both you and your pet.
Teamwork is a constant in our daily practice. From the friendly staff at the front desk to the talented and dedicated technicians and doctors, to the fun-loving kennel and day-care staff, our team works cohesively to create a warm and welcoming experience for both you and your pet. Our team provides exceptional veterinary care of the highest quality, including the care and dedication that make a difference.
Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs
Dr. Jacqueline Ortiz is originally from Memphis, TN. She received her Bachelor of Science degree in biology from Pepperdine University in Malibu, California, in 2007. She spent her sophomore year of college living in Florence, Italy, and moved to London, England, after graduation. Dr. Ortiz then decided to return to her roots for veterinary school graduating from the University of Tennessee College of Veterinary Medicine in 2013. She practiced companion animal medicine in Nashville, TN, before joining VCA Arbor Animal Hospital in fall 2016. She has served as medical director since 2018.
In her free time, she spends time with her husband, Antonio, two children, Vivienne and James, and their border collie, Cuatro. She loves to travel, hike, read, and considers herself a foodie. She loves all cats and dogs, but golden retrievers have a very special place in her heart!
Nancee Swanson has been the Hospital Manager at VCA Arbor Animal Hospital since 1997. She has been active in the veterinary industry in the Austin area for over 35 years and is a member of the Veterinary Hospital Managers Association. Nancee enjoys gardening, spending time outdoors, creating fused and leaded glass art and spending time with her family. She lives with her husband and their Terrier Mix rescue, Gracie Mae.