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Penny

Client Service Representative

Penny has dedicated 25 years to VCA Nellis, working as both a client service representative and veterinary assistant. Known for her reliability, compassion, and ability to learn new skills quickly, Penny is the person coworkers turn to when something needs to be done — and done right. Whether she's supporting clients, assisting veterinarians, or keeping the clinic running smoothly, she brings patience, empathy, and a strong work ethic to every interaction.

Outside of work, Penny enjoys spending her downtime reading, doing diamond art, and watching her favorite "trash" reality TV shows. She loves spending time with her husband and son, and while her other son is proudly serving in the Navy, she misses having him at home.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our client service representatives and receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.