Our Team

At VCA New London Animal Hospital each staff member has several pets of their own. We all consider our pets to be our family. In fact, even though we may have pure breeds, we consider them all to be mixed breeds, all of them are half human! Our common passion is to make your pets feel comfortable when they are at our hospital, to treat them just as we would treat our own when they are here. That means that every patient receives extraordinary, comfortable stress-free care in an effort to help you keep your pets happy and healthy for years to come.

Want to join our team? Visit our Careers section.

Get to know us. Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

paw Team Spotlight
Melanie Reas
Co-Hospital Manager
Melanie has lived in New London County since she was 4 years old and has been a part of the VCA team since 1997! Melanie has wanted to work in the pet health care industry since she was 7 years old. The love she shared for her childhood dogs made her set a goal to work with animals and she now co-manages VCA New London Animal Hospital. Melanie and her Husband, Rob, have 2 cats, Ishmael and Panda. In her spare time Melanie enjoys hiking with her family.
Kelly Kalbach
Co-Hospital Manager

Kelly has been part of the veterinary field since 2005, and she joined the VCA team in December 2021. She became the co-hospital manager in 2023. She grew up in southeastern Connecticut, where she graduated from Ledyard High School with a focus on animal sciences. She and her husband, Luke, currently reside in Norwich. Together, they have three children and an energetic Pitbull/beagle mix named Kiko.

Her favorite things to do include spending time with family and friends, singing (both at her church and for a local community chorus), and helping her husband host retro video game tournaments. She also serves on th...

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Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.

Pet Care Specialists

Just as we emphasize health, we also understand the value of providing a full line of care to our clients, which may include boarding and/or grooming services. Our team of caring and compassionate staff are here to offer your pets exceptional services that keep them feeling and looking their best while you're away.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team