Our Team

The friendly, professional staff at VCA Animal Hospitals is made up of dedicated individuals who have made it their mission to help pets live long, healthy lives. To be true to the mission, the hospital team relies on several individuals, each equally important in helping us deliver the best patient and client experience for both you and your pet. And if things get complicated, we are fortunate to have access to the nation's largest network of VCA veterinarians and board-certified specialists.

Want to join our team? Visit our Careers section.

Get to know us. Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

paw Team Spotlight
Susan McConnell
DVM Medical Director

Dr. Susan McConnell has called the Lynchburg area home for over 30 years. She began practicing veterinary medicine in Madison Heights in 1987, but has been with VCA Boonsboro (originally Boonsboro Animal Hospital)since 2004. She enjoys all aspects of veterinary medicine and considers kitty head butts and wet dogs kisses major on–the-job perks. When she is not at work she enjoys time with her husband, Mike, their two daughters, and the animal friends that share their home. Fostering bottle fed kittens for the local humane society, and scuba diving are two of her favorite extracurricular activities.

Why I "do...

Read More
Kelly Lucy
Hospital Manager

Kelly is from Boonsboro and lived in the area most of her life, she started out with us as a veterinary assistant and is now our hospital manager. She has worked in the veterinary field for 6 years prior to joining our team. When she isn't at work, she enjoys spending time with her husband, daughter and their two chocolate labs, Fatty and Jackson. She enjoys camping, fishing, floating the river and hiking! She is extremely happy to be a part of the team we have at VCA Boonsboro!


Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.

Pet Care Specialists

Just as we emphasize health, we also understand the value of providing a full line of care to our clients, which may include boarding and/or grooming services. Our team of caring and compassionate staff are here to offer your pets exceptional services that keep them feeling and looking their best while you're away.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team