Jen Soroka
Administration
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Mikaela Fleisher
Client Services
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Dr Richards
Veterinarians
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Sara Hetrick Staff Photo
Veterinarian Support
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Our Team Overview

Welcome to VCA West Shore, where our team is dedicated to providing excellent quality medicine and superior customer service to patient and client. Call or stop in today to schedule your next appointment!

Want to join our team? Visit our Careers section.

Get to know us. Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

paw Team Spotlight
Steven Kaylor
DVM Medical Director
Dr. Steve Kaylor was born and raised in Mechanicsburg and is thrilled to be practicing veterinary medicine near his hometown! He is a 2006 graduate of Lebanon Valley College and a 2011 graduate of Kansas State University, College of Veterinary Medicine. He has three spoiled and spiteful pets at home – a Maltese-Pomeranian mix named Savannah and two house cats named Biloxi and Bladen. In his spare time, Dr. Kaylor enjoys serving at church, watching his beloved Atlanta Braves and Clemson Tigers, playing tennis, antiquing, and spending quality time with family.
Jennifer May
Credentialed Hospital Manager

Jennifer is a certified veterinary technician who has been with VCA since 2011 and accepted the job as hospital manager in 2017. She graduated from Vet Tech Institute in 2011. Originally from northeastern Pennsylvania, she now resides in York County with her husband, two daughters, and two hounds, Ducky and Bunny.

"I love my job. From working with our patients, to getting to know our clients, it truly is an all-around rewarding experience. I can't imagine doing anything else."

Veterinarians

Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.
Dr. Steven Kaylor Staff Photo
Steven Kaylor
Medical Director
DVM
Dr Richards
William Richards
Staff Veterinarian

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.
Krystal Hankins Staff Photo
Krystal Hankins
Veterinary Assistant
Sara Hetrick Staff Photo
Sara Hetrick
Credentialed Veterinary Technician Lead
CVT

Administration

The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.
Jen Soroka
Jennifer May
Credentialed Hospital Manager

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
Mikaela Fleisher
Mikaela Fleisher
Client Service Representative
Susan Funck Staff Photo
Susie Funck
Client Service Representative
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team