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Terry

Client Service Representative

Terry joined us in 2023 after spending six years at a 24-hour emergency, general practice, and specialty hospital, assisting their front desk and, later, their call center. Prior to working in veterinary medicine, Terry worked as a supervisor and manager in both the hospitality and insurance industries.  

After graduating from Wilmington High School, Terry earned her bachelor's degree in Psychology from UMass Lowell. She still lives north of Boston with her family, including cats Brooke and Finn.  

When she's not working, Terry loves spending time with family and friends, going to her family's cottage in Maine, and working on her newest hobby: needlepoint! 

Terry says, "I love the family atmosphere here. Although we have a lot of doctors and clientele and are very busy, it still feels like a friendly neighborhood hospital where you recognize clients." Her goal is to work here until she happily retires in several years.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our client service representatives and receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.