Our Team Overview

The friendly, professional staff at VCA Wakefield Animal Hospital is made up of dedicated individuals who have made it their mission to help pets live long, healthy lives. To be true to this mission, the hospital team relies on several individuals. Each team member is equally important in helping us deliver the best patient and client experience for both you and your pet.

Our staff enjoys all kinds of pets. Be sure to peek into Exam Room 3 to see a wide and varied gallery of their personal avian, canine, equine, feline, reptilian, small mammal, and aquatic pets!

Want to join our team? Visit our Careers section.

Get to know us. Explore our staff biographies and learn about the people who make our facility an excellent choice for your pet care needs.

paw Team Spotlight
Dr. Couts
DVM Medical Director

Dr. Couts and his family moved from Ohio to Massachusetts in 2017 so his wife could complete her residency in Veterinary Emergency and Critical Care at Tufts University. She has now completed the residency and we congratulate her. He is a 2006 graduate of Ross University School of Veterinary Medicine, and he is a Certified Fear Free™ Professional.

In addition to many years working full time at veterinary clinics in Ohio, Dr. Couts was the shelter veterinarian for the Toledo Animal Shelter for more than 10 years. He's also volunteered extensively with retired racing greyhounds. He has an interest in behavior...

Read More
Sarah E. Norton
MBA, CVPM Hospital Manager

Prior to joining VCA in 2001, Sarah spent 15 years in business-to-business and consumer marketing, with a focus on technology and media. She earned her MBA from Simmons School of Management, and in 2013 she earned the Certified Veterinary Practice Manager designation from the Veterinary Hospital Managers Association. She is also a Fear Free™ Certified Professional. 

Sarah is President of The Greyhound Project, and she’s served on their board since 2000. She also served on the board of the Quincy Animal Shelter from 1999-2001.

Sarah loves cooking, reading, music, and hiking, and her summer weekends ar...

Read More


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team