Our Team

We have 9 veterinarians who practice general practice and emergency medicine. We also have 10 licensed technicians, 14 technicians/vet assistants, 2 pharmacy technicians, and 10 front desk personnel. Most of our staff have worked at VCA Castle Shannon 5 years or more, and many have been there over 10, 15 and even over 30 years! We enjoy working together, and love treating patients like they were our own. Most of the staff have multiple pets of their own, everything from dogs, cats, snakes, birds and small animals. Many of our pets were rescues and we greatly enjoy partnering with the local shelters and rescue groups to provide sponsorships, working at community events and helping animals who are still looking for their forever homes.

Want to join our team? Visit our Careers section.

paw Team Spotlight
Robin Tolmer Paterson
DVM Medical Director
Dr. Robin Tolmer Paterson is a native of the South Hills and grew up both here and in rural Vermont. She attended the University of Colorado and Colorado State University for her undergraduate studies in zoology and French, and began work toward a Master's degree in comparative Anatomy and Physiology before beginning veterinary school at Colorado State, graduating in 2004. She lived in Arizona for 15 years before moving back home to her beloved Pittsburgh. Dr. Paterson enjoys working with a wide variety of species and their pet parents, and also takes an active role in organized veterinary medicine. She recently completed a sixyear tenure with the Arizona Veterinary Medical Association Board of Directors, culminating with a term as President. Recently, Dr. Paterson was elected as a council member of the American Veterinary Medical Association Council on Veterinary Services. Dr. Paterson lives happily with her troupe of busy teenagers. Together, they care for a small "zoo" as well as a sprawling garden, and enjoy hiking, camping, cooking, and traveling all over this amazing world. 
Hospital Manager
Jessie was born and raised in Pittsburgh, PA. Her passion for helping others initially drew her towards a career in Occupational Therapy. She attended ICM/Kaplan with a focus on Certified Occupational Therapy while earning her degree in Psychology at CCAC. Jessie completed the Disney Institute online management program in 2006. She shifted her interest towards her love for animals and in 2002 and joined veterinary practice in Pittsburgh that focused on a mixture of routine and urgent care. In December of 2018 she joined the Castle Shannon family as Hospital Manager. She is the proud mother of daughter, Kayla, and son, Paxton. She and her husband, Michael, also have 3 fur children, Griswold, a 6 year old English Mastiff, Clark, a 2 year old mixed breed, and Brownie, their 7 year old cat. In her spare time, Jessie enjoys cooking, baking, camping, reading, and most importantly spending quality time with her family. 


Our veterinarians are a team of highly trained individuals dedicated to the health and well-being of your pets. Explore our veterinarians' biographies and learn about the individuals who make our hospital an excellent choice for your pet's care.

Veterinarian Support

Our technicians and support team members are all gentle animal lovers who treat your pets with the compassion and respect they deserve. Explore our support team members' biographies and learn about the individuals who make our hospital such a good choice for your pet's care.


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
Come Care With Us
Our teams are united in our common purpose of taking care of the future of veterinary medicine.
Join Our Team