We provide excellence and quality in all that we do. We set high standards and do not compromise our ideals. We understand that the pursuit of excellence is a journey, and we encourage our team to challenge all assumptions and seek constant improvement in all that we do.
We are a learning organization where our team can achieve true excellence as they expand their knowledge and skills to the highest levels possible, providing for every patient’s health and comfort by offering high-quality, full-service, empathetic care.
We cultivate long-term client relationships, providing peace of mind and exceptional value for our clients by providing a lifetime of excellent, complete pet health care. We are an advocate for your pet and do everything possible to ensure every pet in our care receives the highest-quality care available. We listen and empathetically respond to our clients’ needs. We understand that our clients’ experience of our performance determines the value they place on our services. By exceeding their expectations, we create strong client loyalty.
We recognize and respect the personal worth of every employee, and they participate directly in the success of our hospital. We provide a fun, enjoyable, high-performing team environment with career opportunities that are well compensated. Our culture is based on learning, personal growth, and continual improvement.
None of us is as smart as the whole. Every position within the team is essential to the whole, and to our overall success. Our team is built on mutual respect, integrity, honesty, and open lines of communication.
We celebrate each other’s accomplishments, recognizing and supporting a job well done. Each team member accepts personal ownership of problems as well as success, and we work together to find solutions. We set no limits, recognizing that the team has the flexibility and capability to handle any situation in a productive and proactive manner.