Our Team

VCA Advanced Veterinary Care Center offers a full complement of specialty services in virtually all veterinary disciplines, including Diagnostic Imaging, Emergency Care, Integrative Medicine, Internal Medicine, Ophthalmology, and Radiology, ensuring that every patient receives the highest quality and most comprehensive veterinary care available anywhere. Our specialty departments are staffed by caring specialists with years of advanced training and experience, and they are all dedicated to one thing -- helping your pet become well again.

We invite you to explore the biographies of our VCA Advanced Veterinary Care Center veterinarians and staff and learn more about them. Our hospital's team of doctors and staff are highly-trained and experienced veterinary professionals, who are ready to assist you and your pet whenever a health problem arises. As you will see in our biography section, our staff has a wide variety of backgrounds and interests, but above all, they are all dedicated veterinary professionals who share a genuine love of animals and a desire to provide the very best care for them. As pet owners ourselves, we understand how difficult it is when a pet becomes ill. It’s our mission to help in every way possible with expertise and compassion. Please don’t hesitate to call upon us whenever we can be of assistance to you and your pet.

paw Team Spotlight
Heather Elliott
DVM Medical Director/Emergency Veterinarian

Dr. Heather Elliott received her Veterinary Degree from Western University of Health Sciences in 2008. Following graduation, she completed a rotating internship in small animal medicine and surgery at Advanced Veterinary Care Center. After successfully completing her internship, she worked for Crossroads Animal Emergency Center in Norwalk, CA. She returned to AVCC in 2010 and became the Director of Emergency Services in 2013.

Dr. Elliott has worked in the animal industry for 20 years. Even though veterinary school was intensely demanding, she was able to work at a busy specialty practice concurrently. Through her...

Read More
Rich E. San Mateo
RVT Hospital Administrator
Rich is a native Los Angelino that grew up in the South Bay and attended Santa Monica College and UCLA. He began his veterinary career while in college starting at VCA West Los Angeles Animal Hospital in 1996 where he worked in all specialties fine tuning his technical skills within the departments. At VCA WLAAH, Rich assumed many roles as an RVT from ER, ICU, and surgery technician through being technician supervisor and manager. In 2015 he became hospital administrator at Veterinary Medical and Surgical Group in Ventura and returned in early 2017 to the VCA family as part of the leadership team for both TLC A...
Read More


The hospital administration team consists of management personnel who oversee all staff members, hospital activities and the facilities. Together, they keep the hospital running smoothly, ensuring quality patient care and excellent client service. From the moment you check in, our administrative staff is here to deliver the best possible experience to you and your pet before, during and after your visit.

Client Services

We are committed to providing the best possible service and our Client Services team loves to exceed pet owner's expectations. Whether it's answering your calls, guiding you and your pet to the exam rooms or checking you in and out quickly, our Client Service representatives and Receptionists are dedicated to providing helpful client and patient support that raises the bar on customer service.
Come Care With Us
Our teams are united by our desire to make a better world for pets.
Join Our Team